Solutions

ChargeBack

Key Functionality - Typical Data Flow - References - Customer Appreciation - FR - SP

CBK v3 Chargeback Processing Tool
Chargeback & Fraud reporting package for management of Credit/Debit Card disputed transactions.

Clear2Pay’s ChargeBack (CBK) software package offers one single interface for both Issuer and Acquirer activity, covering all types of exception processing problems related to credit card disputed transactions or customer claims. This cuts down the operational costs, and ensures real financial control. Thanks to automated processes, it relieves users from repetitive and highly time-consuming tasks so that they can focus on decision-making.

Chargeback-CBK

Key Functionality

  • Multi-Brand – Visa, MasterCard, American Express and other card schemes
  • Issuer & acquirer processing - one single solution
  • International, domestic & on-us disputes
  • Case centric processing
  • Bulk actions - same action automatically applied on multiple disputes/cases
  • Super case concept allowing:
    • Grouped chargebacks
    • Grouped letters
  • Multi-currency operations
  • Multi-currency settlement configuration
  • Multi-bins
  • Deadline Control
  • Fraud Reporting
  • History and event logs
  • Automatic letter & exhibit generation
  • Document management & image storage
  • Architecture for banks & card processing centers
  • Integrated automation modules
  • Customisable screen for more productivity
  • Wizard-based actions
  • Complete coverage of shortcut keys
  • 4-eyes policy (multi-step approval of all functions)
  • Work queues
  • Hierarchical parameterisation
  • Chargeback rules validation for multiple clearing networks - Visa, Mastercard & American Express
  • Business rules validation
  • Complete clearing record data storage and detailed view
  • Full reject management
  • MPE tables use
  • Business API
  • Multi-platform solution (ORACLE, DB2, MS SQL and others)
  • Easy linking with Letter Creation System and external Document Management System
  • On-line interface to host system, Card Management System (CMS) and Merchant Management System (MMS)
  • Interfaces to Accounting Systems
  • Powerful reporting tools

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