Rawbank reinvents its internet banking with Clear2Pay
Rawbank, first bank of Democratic Republic of Congo, selects Clear2Pay’s e-Banking to develop its self-service banking strategy.
Brussels, 26 February 2013 - Clear2Pay, the international technology provider of
payment solutions for financial institutions announces that Rawbank, the leading and most
innovative bank in the Democratic Republic of Congo, has selected Clear2Pay’s e-Banking
solution to revitalize its online and customer loyalty strategy.
Since its inception, ten years ago, Rawbank has become the largest bank by total deposits (+39%) and
total assets (35%) in the Democratic Republic of Congo. Rawbank relies on a growing network of
branches (30 in 2011) providing a local service to retail and corporate clients on the basis of a
harmonious development strategy where customer satisfaction takes centre stage.
Rawbank’s business strategy relies on customer loyalty on one hand, but also, on continuous innovation of the services offered by the bank. In this approach, Rawbank, which already provided an Internet
banking solution to its customers, decided to offer a new client experience by expanding the functional
coverage of its solution and increasing the security level of all transactions (with e.g. double electronic
signature, international payments, payroll management, cash management, etc.). With a far richer
portfolio of online services, Rawbank now has a true competitive advantage both in terms of
differentiation and customer retention strategy, but also by the ability to rapidly expand into targeted
segments such as SME and employee based services for the private and public sector.
Rawbank chose Clear2Pay’s e-Banking solution for the functional richness and its experience in Africa, but moreover the Rawbank team was won over by the flexibility of the multi-channel solution, clearly evolving with market needs and offering a significant competitive advantage.
Joseph Ly, e-Banking Project Manager at Rawbank explains: "The project was carried out quickly and
thoroughly with a professional team, truly responsive to our needs. In the first quarter of going live, the
solution has proven itself by migrating existing customers to this new level of internet banking, and
rejuvenating existing client relationships that had grown cold in the old environment. Also it allowed us
to instantly meet the tight legal requirements for national money transfer, while enhancing our image
as the most innovative bank in the Democratic Republic of Congo.”
Nicolas Métivier, Vice-President of Clear2Pay SEMEA commented: "We are very pleased to have Rawbank among our customers. This partnership with our clients reinforces our motivation to innovate in a constant search to improve our e-Banking solution. It allows our clients to rethink their business model around costs optimization, new revenue generation and brand development."
Founded in 2002, RAWBANK SARL. is today recognized as one of the largest banking institutions in the DRC. It has a universal
banking license and provides a wide range of financial services to individuals, self-employed, small and large businesses. The
bank has a wide network of correspondent bankers in the world to facilitate foreign trade operations of its customers. Within the
DRC, it has a network of forty banks, supplemented by fifty ATMs and payment terminals. It is the largest franchisee MoneyGram
International in the DRC. RAWBANK was the first bank to offer MasterCard products in DRC. It also obtained the license and Visa
International offers an efficient service of Internet Banking.
December 31, 2011, showed RAWBANK capital of USD 49.48 million, total assets of USD 533.73 million, customer deposits of USD 407.82 million and a loan portfolio of USD 157.96 Customer million. For more information, visit the website www.rawbank.cd.
Clear2Pay is a payments modernisation company that actively supports many global financial institutions to meet their payments unification goals through its pure SOA Open Payment Framework (OPF). Headquartered in Brussels, Belgium, the company facilitates banks and financial organisations in their provision of payments services, whether they be Card, ACH, Branch, Bulk, High Care or International payment transactions. Clear2Pay's innovative technology helps to reduce transactions processing costs, and to deliver new, compelling payment services in a competitive way. Functions embrace payments origination, reporting, linkage with back-office processing systems, clearing, netting and settlement. In addition the company offers a range of value 2 added payment technology solutions and services such as e-Banking, Open Test Solutions, Open Card Solutions, ChargeBack, Strategic Consultancy and Payments Training through a dedicated Academy. Clients include global and major regional financial institutions such as ING, Banco Santander, Crédit Agricole, BNP Paribas, The Federal Reserve, Royal Bank of Scotland, The People’s Bank of China (PBOC), Bank of East Asia, Rabobank, Bank of New York Mellon and Commonwealth Bank. Clear2Pay operates out of Belgium (HQ) and another 22 offices in 14 countries. The company currently employs over 1200 staff. Recently, the company was awarded the XCelent Customer Base 2010 award for its undisputed largest payment hub customer base, both live and under implementation and ranks 76st in the Global FinTech100 list.
For more information:
RAWBANK, Direction de la Communication
Mustafa Rawji, membre du comité de direction
3487, Boulevard du 30 Juin, KINSHASA
Tél. : +243 81 98 32 000/+243 99 83 20 000
Conny Dorrestijn - Head of Corporate Marketing and Analyst Relations
T: +31 651 067201
Clear2Pay France SAS
Frédérique Saint-Denis – SEMEA Marketing Director
T: +33 1 41 44 42 35